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Feel free to contact our Customer Service team with any questions!

REI PokeShop

Additional Information

Direct Grading Service

Did you pull a card live with us that you're interested in getting it graded?

We can help with that!

We've partnered with Player 1 Services to offer a Direct Grading Submission at discount for you!

How it works?

We open a pack with you live, and there is a card you want graded.

Submit your grading order on Player 1 Services website.

We will ship the card(s) you want graded directly to Player 1 Services.

They will ship the graded cards back to you.

Saving time and money, and your cards will be graded when it arrives!

Please reach out to us for details, or feel free to ask us live!

Questions?

Feel free to reach out to our customer service team!

Email: REIPokeShop@gmail.com

Refund/Return Policy

Seller does not accept returns. If the item you received doesn't match the listing description, please reach out to our customer service team.

Privacy Policy

We ask for your name, billing and shipping address, email, and payment card information in order to process your purchase , confirm your order, and ship your items to you. If you elect to be added to the REI PokeShop email list, we may use your contact information to communicate with you about our products, services and promotions.

Shipping and Handling

Thank you for visiting and shopping at REI PokeShop! REI PokeShop ships all of our orders via USPS/UPS/FedEx. You will receive an email update with your tracking number once your order has shipped.

All orders are processed within 48 hours. Standard shipping typically takes between 4-8 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Once your order has shipped, you will receive an email with a tracking number to track your order via email. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Once tracking is provided and the item has shipped, REI PokeShop is not liable for the item being delivered and you will need to contact the carrier for any issues,

If you have any questions or concerns regarding your order, feel free to contact us at REIPokeShop@gmail.com.

Giveaway Policy

Winners will receive a message requesting shipping information. We will allow 48 hours to respond to claim your prize & provide your address.

USA shipping will be covered by REI PokeShop, International shipping to be paid by winner.

Winners will always be selected live to ensure fairness and fun!

These rules are subject to change without notice. Last edit: 2/19/22